Sompo Japan and its Affiliates are fully committed to protect personal data provided to us and to comply with the requirements of the Personal Data (Privacy) Ordinance (the “Ordinance”) in Hong Kong in the collection, use and maintenance of personal data.

Personal data will only be collected on a voluntary basis. Sompo Japan and its Affiliates do not collect any personally identifiable information on the website, except the visitor voluntarily provides it for particular purposes. It will be used for the purposes as stated in the request on the relevant web pages, e.g. processing any claim under an insurance policy, providing insurance or other products or services, providing customer services (including feedback, enquiries, complaints and statistical/research), etc. where refusal to provide may render us not able to process your request.

The personal data submitted by you may be used by Sompo Japan and its Affiliates and/or any of its associated companies within or outside Hong Kong for direct marketing purposes. You may request us to stop sending you promotional materials by writing to us at:

Ms. May Lo
personaldataprivacyofficer@sompojapan.com.hk

The personal data would not be used for any other purposes, sold, rented, leased or licensed to any third party without your prior consent. However, for administrative and technical purposes, Sompo Japan and its Affiliates may need to use or disclose certain data to third party vendors within or outside Hong Kong. Sompo Japan and its Affiliates require these third party vendors to follow this privacy practice and international standards of personal data protection. These third party vendors will be limited to those contractor and service provider that provides technical services (e.g. internet, computer and telecommunication), administrative services (e.g. settlement, marketing, etc.) and business services (e.g. claim investigation, reinsurance, etc.).

Personal data will be collected by lawful and fair means. Cookies, a text string stored by your internet browser for identification or authentication, or similar technology may be used for our secure services in our website and track usage of our website in order for us to serve you better. You may disable this function by changing the setting of your internet browser.

Personal data collected will be retained for a period of time necessary for us to provide service to you and for the purpose for which the data were used, and in compliance with the Ordinance.

Sompo Japan and its Affiliates keep all personal data confidential with secure facilities and measures. Procedural measures are in place to limit access to authorized personnel who are familiar with data privacy procedures, and to avoid unauthorized use.

You have the right of access to and correction of your personal data in our possession. You may make enquiry as to whether Sompo Japan and its Affiliates hold personal data of you and, if so, have a copy of such data. You may also make a request that Sompo Japan and its Affiliates make the necessary correction to the data. Please send your written enquiry to the above address.